No, Mrs. HM was not whacked on the knee by a thug wielding a police baton. But she WAS attacked by The Universe on Friday.
I went into 10Box to buy scratchers out of the machines. I put a $20 bill in the left machine. It has been cantankerous, and not scanning winners. The machine showed my $20 credit. I selected a $10 ticket. The picture of it popped up, and I selected the "1" option to purchase one ticket. At that moment, the selection option disappeared as usual. I waited to hear the RIP of my ticket being torn off inside the roll in the machine. But no. There was no RIP. And that ticket turned gray! That's how it looks when they are out.
Huh. What to do, what to do? These machines sometimes have a lag, like they need to catch up, or reset themselves. One of them in Country Mart does that often. If I wait 3-5 minutes, the machine starts functioning again where it left off. The 10Box machines have each done that as well. I waited. And waited. Waited some more. But there was nothing changing. I stepped over to the right machine and scanned a couple of winners, and made my selections without a hitch. I stepped back to the left machine. Still the same. Showing that I had $10 in credit. But I had no ticket.
I turned to the cashiers, who were talking to each other without customers.
"Is this machine just being slow today? I've waited, but it won't give me a ticket or any options."
"It HAS been slow. It will probably start up again."
"But she's been over there a LONG time. I'll call."
She got on the PA and called up a supervisor by name. I was back at the machine, so nobody would walk up and think they hit a jackpot with money in there. YIKES! That manager came up behind me like Dracula in the Winona Rider movie gliding silently without moving! She doesn't look like Dracula. More like a scarecrow, or somebody related to the Addams family. She's perfectly nice. But scary if she appears behind you out of nowhere. I explained my situation.
"It did the same thing to ME today! I'll see if Manager is still here."
Off she went, to the other end of the store. I waited. What else could I do? My knees were achy and shaky, but I wasn't walking away from $20! Finally, Scarecrow came back with Manager. I explained what happened with the machine.
"It's been acting up today. I think it's because they run on a satellite signal. Let's see if I have the right key."
She did. She opened up the machine, and punched in a code on a number pad inside.
"I'll look away. I'm not stealing your code."
"It's the same one for all the machines, " said Scarecrow.
Manager pointed out that the machine showed my twenty was "stacked." And that no ticket had been dispensed. She asked which one I tried to get, then tore it off the roll and adjusted the rest of them.
"Here's your ticket. What do you want to do about your $10 left? You can pick your tickets after I close it, or take credit."
"I don't want to wait while the machine resets. I'll take credit, and put it in this other machine."
I thought she might print out a credit slip for me to scan, but she just took a $10 bill out of the machine and handed it to me.
"Thank you so much! This is really good customer service! Everyone here is always so nice."
They ARE so nice in that store. Never make you feel like you're a bother. Always polite and friendly.
Let the record show that my tickets from there won NOTHING. Yes. That sound you hear is The Universe snickering, sniggering, chuckling, chortling, and wheezily laughing like Muttley.