I was only buying from the left side machine, because I had won $20 on a crossword from the right side machine the day before. I scanned in a $3 winner. Then inserted a twenty-dollar bill. The machine showed a credit of $23. I touched the screen for my $5 crosswords. Selected the TWO option. They were ripped off and deposited in the tray. I touched the screen for my $10 ticket. Selected the ONE option. I heard the ticket tearing, but it was an extra-long tear sound. Then the machine froze.
I waited. My credit in the machine showed $3. I was just waiting on that $10 ticket to fall into the tray. But it didn't! I figured it might be stuck. When the screen returned to normal, I selected the $3 crossword, and chose the ONE option. It showed on the screen, but I heard no tearing. IT FROZE. After waiting about five minutes, because these machines often start working again after freezing, I turned to the cashiers, and said,
"This machine is acting up again."
One of them said that yeah, they do that, you just have to wait. But another said, "She's already been waiting a while." They called for a manager. Not one I was familiar with. She heard my description of what happened. Then tried to open the machine. She was not exactly friendly. She tried every key, and finally made the front cover open. She was having a lot of trouble figuring out what to do, and called over the lady who is so nice, and always gives me a cart when she sees my drive up.
Cart Gal talked her through the steps. But still, they couldn't solve the problem. That dang machine would not show my credit for the $10 ticket I never got. New Gal acted like I might be lying. She didn't know how to see the record of what that machine had just done, like the last time it happened and the manager could tell exactly what happened.
"I can't give you a ticket out of here. And I can't give you a refund, because it only shows a $3 credit. I CAN give you the $3. But for the rest, you'll have to come in on Monday and talk to a manager."
"That's a little far off. They won't have any idea what I'm talking about."
"We can leave a note."
"That will take a long time. It's not worth it to me to stand around for 30 minutes. Somebody else might as well use my $10."
I was not trying to be a smart-rumpus. I had already been standing there for 30 minutes while this was going on. I knew it would take at least that long to try and explain and get resolution TWO DAYS LATER! I took my $3 she refunded, and got my two crosswords out of the tray. Then I put a twenty into the right-side machine, and got a ten, and two five dollar tickets that I would send to Genius this week.
I'm not mad at the workers. I told Cart Gal, "Anywhere else, I would just walk away and forget it, but everybody here is so nice, I don't mind imposing on you with a problem!"
She said, "Oh, it's no problem! This machine acts up all the time, especially when the weather is cloudy."
Which seems right, because it was rainy the last time this machine betrayed me! Still, I don't hold it against the workers. The New Gal even started acting really nice once I mentioned how nice everyone (but her!) are in this store. I figure these things happen for a reason, and if somebody can get a win off my $10, then they needed it more than I do.
The Universe rewarded me for my trouble. After barely being able to hobble out to T-Hoe, and getting home 30 minutes late to make Farmer H's supper, I scratched those tickets. One of my crosswords won $25. And the $10 ticket won $30.
Aside from making my knees hurt extra more... it was not such a LOTastrophe after all.