Thursday morning before I left to pick up The Pony to get our early Easter Dinner side dishes prepped, I fired up HIPPIE to send another note to my NP's office. Concerning my lack of an appointment to deal with my leg issue that's preventing a knee replacement. An appointment that was first mentioned on MARCH 9. Which I have contacted several staff about, 3-4 times.
It had been 3.5 weeks since the mention of that appointment, with no appointment in sight. And me due to go back to see my NP in a month to see if this intended intervention was helping.
I scrolled down through my emails to get the most recent YourChart notice. That's the easiest way to log in, through an email with the link. The most recent was when I saw that I had a new charge, and had gone online paid $48 for the x-ray at the orthopedist.
Imagine my SHOCK when the YourChart screen opened, and I saw an order from my NP about a referral to Occupational Therapy "on or about April 9."
What was THIS all about? Why had I not gotten a YourChart notification when it went in? The date on it was March 26, which was the previous Thursday. The only thing such as this that I'd seen previously was in my actual chart, the summary from my NP appointment on March 9, where there was a mention of a referral to the Wound Care Clinic with an ending date of April 9.
You may recall that I had called the Wound Care Clinic myself, and was told they didn't handle my issue, and that they'd talk to my NP and then somebody from Physical Therapy would call me to make an appointment. Which had not happened...
Anyhoo... I could not understand from this notice what I should be doing. When I'd click on the "more information" part, it would only say something like "contact your facility." I'm not sure of the exact wording, and don't want to go look it up again. But I didn't know if I should be calling my NP, or the Occupational Therapy office, which I could not find anywhere on the clinics associated with my hospital/clinic.
So... I called my NP's office. The Gal was very polite. I explained I had seen that notice, but didn't know what to do, and I had reached out several times trying to get specific information. The Gal said she was in my chart, looking over my past questions and answers.
"Please give me a minute to read through these. I see. Here are two numbers for you to call. The Occupational Therapy office, and the Wound Care Clinic. Now I want to go check and make sure what is intended. Okay. Thank you for being so patient. Go ahead and scratch off the Wound Care Clinic. You should call the Occupational Therapy office. They will give you an appointment to come in for an evaluation. Then they will set up appointments with you as needed."
"Can you tell me where that is?"
"It's right here near the hospital. Let me give you the address."
"Oh. I know that area. Thank you so much! You've been the most helpful person I've talked to!"
Now I have a plan. I was running late to pick up The Pony and get on with our day. Besides, it was Thursday, with Good Friday being the next day. I supposed the OT office would be closed. I will be calling on Monday to see when I can go. Of course, I'll have to make sure it's not a day when Farmer H has his MRI for the collapsed lung/pneumonia issue.
The Universe would have a heyday if those two appointments coincided.
2 comments:
I am so glad you opened that chart and saw the message, though I am annoyed they didn't also send an email to you directly. BUt this is definite progress 😀
River,
That was so unusual, because I think those email notices are automatically generated. They always have a NO REPLY statement in them. Maybe it was just something that goes into "orders" on my chart, when he updated it, and I'm expected to check them? Anyway, it's baby steps.
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