Wednesday, April 30, 2025

You'd Think Some Of That Energy Could Be Directed At Operating A Single Drive-Thru Lane

It is now six months since my bank had drive-thru service. Is that any way to run a money business? I think not. I would have changed banks by now, if it wasn't so much hassle to get new checks, debit cards, and set up new payment options in case I have to pay a bill online. They keep saying they can't hire enough people to cover both the counter and the drive-thru. It's quite an inconvenience for crippledy people like Mrs. HM!

Monday I went to the bank to deposit a check from The Pony for his half of the flip house expenses, and to withdraw cash to repay Farmer H for money he'd spent on such flip house accoutrements out of his own pocket. I was lucky to get the handicap space way down at the end of the building. And only one truck was in the parking lot. As I hobbled the distance of the building, another truck parked, a man got out, greeted the first truck driver, who was exiting, and went in ahead of me. Believe it or not, that second truck driver was already leaving, and held the door open for me as I entered. Mrs. HM is not a fast walker.

Two tellers were at their slots in the counter. Two other slots were empty. A lady sat at a desk to the right. I suppose she was the loan department. Another lady was walking around in the back. So that's four gals working. None at the drive-thru.

Left Lady said she could help me, even though she was spraying her slot like an exterminator. The Other Gal was just sitting at her slot terminal. Left Lady finished wiping that spray liquid all over her slot, then squirted a giant bottle of sanitizer on her hands. I was reluctant to set my check, deposit slip, and withdrawal slip down until that liquid evaporated. When I finally did, leaning on the front part of the counter to ease the burden on my cranky knees, Left Lady said:

"Whew! There was a guy just in here who coughed all over everything! I couldn't get out my sanitizer soon enough!"

"Oh. Great. I just leaned my hands on the counter!"

"I sprayed it!"

Well. She sprayed everything within the stream of that can of sanitizer. I don't think it could turn corners once it left the front of her slot. Anyhoo... I made note not to touch my face while out and about, until a good surgeon-hand-scrubbing when I got home.

Background Gal came out to Other Gal's area, and asked for some hundreds. Six.

"I need them because it's time to pay my mom rent. Isn't that sad? I live in my mom's house. At least I'm not in the basement in my underwear, eating Cheetos."

There was a bit of a kerfuffle when Other Gal couldn't find Background Gal's account. Then she started counting out the money. Heh, heh. I told them I WISH my kid lived in my basement. (Again.)

You'd think one of those four workers could have operated a drive-thru lane. They would only be steps away from the counter. It's a big long window, with computer terminals back there, and their own money drawers. Really. Seems like four workers is enough, to provide that service. They could still have their jokes and interactions with each other. 

AND there would be no germs all over their work area!

2 comments:

River said...

It's a conundrum but I guess the bank is following some kind of ruling.

Hillbilly Mom said...

River,
They are a local branch of a major bank, so it's possible that rules which work well in larger facilities are stifling my drive-thru availability here!