Seems Like There Should Be An Easier Way

Automation is out of control! To make one person's life easier, it takes inconveniencing a myriad of others. It's not like this is anything new. It just came up on my gripe list this week.

You may recall that I will be hauling myself down to Occupational Therapy in Bill-Paying Town three times a week, for 12 weeks (!) for treatment on my legs. Which still probably won't qualify me for a knee replacement, but maybe that's not meant to be.

Anyhoo... for each appointment, I get an email and a text saying that I need to do the pre-check-in on YourChart. Oh, and I also have a regular (follow-up) appointment with my NP this week. So I got 10 such reminders on Thursday! They were for Friday/Monday/Tuesday/Friday leg appointments, and the Wednesday NP appointment. At least I only had to log onto YourChart and confirm FIVE times, not all 10.

Surely this could be more streamlined. The only screens that I had to interact with were for each visit, to automatically sign my consent for treatment and billing. That's it! Just a fake signature. They have all the rest of my info. Wouldn't you think I could consent to the entire 12 weeks of treatment ONE TIME? So I would only need to fake sign once, rather than 36 times???

As for the appointment my NP had scheduled when I was there in March about my legs, the follow-up two months into the future in May, which he said he still needed, rather than combine it with my regular 6-month appointment in June... that dang YourChart had the AUDACITY to ask me what my appointment was for!

YOU tell ME! I didn't make the appointment! My NP made the appointment. Surely it should have some type of code as a follow-up for some other type of code.

But no. I was supposed to say what my "complaint" (heh, heh, I could have a field day with that!) was, and the reason for it, etc.

I will probably get a little persnickety when I see my NP. You know, what with having seen the OT only ONE WEEK before this "follow-up" appointment to see how the treatment is going. My blood pressure reading may not be in the normal range.