Automation is out of control! To make one person's life easier, it takes inconveniencing a myriad of others. It's not like this is anything new. It just came up on my gripe list this week.
You may recall that I will be hauling myself down to Occupational Therapy in Bill-Paying Town three times a week, for 12 weeks (!) for treatment on my legs. Which still probably won't qualify me for a knee replacement, but maybe that's not meant to be.
Anyhoo... for each appointment, I get an email and a text saying that I need to do the pre-check-in on YourChart. Oh, and I also have a regular (follow-up) appointment with my NP this week. So I got 10 such reminders on Thursday! They were for Friday/Monday/Tuesday/Friday leg appointments, and the Wednesday NP appointment. At least I only had to log onto YourChart and confirm FIVE times, not all 10.
Surely this could be more streamlined. The only screens that I had to interact with were for each visit, to automatically sign my consent for treatment and billing. That's it! Just a fake signature. They have all the rest of my info. Wouldn't you think I could consent to the entire 12 weeks of treatment ONE TIME? So I would only need to fake sign once, rather than 36 times???
As for the appointment my NP had scheduled when I was there in March about my legs, the follow-up two months into the future in May, which he said he still needed, rather than combine it with my regular 6-month appointment in June... that dang YourChart had the AUDACITY to ask me what my appointment was for!
YOU tell ME! I didn't make the appointment! My NP made the appointment. Surely it should have some type of code as a follow-up for some other type of code.
But no. I was supposed to say what my "complaint" (heh, heh, I could have a field day with that!) was, and the reason for it, etc.
I will probably get a little persnickety when I see my NP. You know, what with having seen the OT only ONE WEEK before this "follow-up" appointment to see how the treatment is going. My blood pressure reading may not be in the normal range.
4 comments:
I agree with getting persnickety and asking why all the individual sign ins are necessary. Gathering your information once is all they need and a sign in each time, BUT, I think you should be allowed to sign in manually once you arrive for the treatement. I NEVER do online check-ins, always get to the place early and fill out a much simpler paper form when I get there.
River,
I don't like touching the electronical sign-in stylus thingy, or touching the screen if they want me to use my finger to sign in. Same if they actually have the old-style paper and clipboard and pen. SICK people go to the doctor. I don't want to touch their cooties.
take your own pen and wear gloves.
River,
I have plenty of pens, heh, heh, thanks to the "generosity" of the institutions that do our real estate closings. No gloves, though. I'd have to find them (unlikely in 10Box or Save A Lot or Country Mart), or order them online. Which is more trouble than sitting on my ample rumpus, logging in to YourChart once a week, to "check in" for a week of appointments.
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