My phone rang while I was scratching scratchers Friday evening. It was 4:51 p.m. I saw our area code, then a number I didn't recognize. With my continuing leg therapy, I decided to answer. You never know when it's something about a new part some equipment that's been ordered for me. I had just received a box the day before.
Anyhoo... I answered. The Gal said she was from My Insurance. I stayed on the line, because, you know, it could have been about the stuff I've been receiving. Perhaps a question if I received it, or if they needed info to process a future order. It hasn't happened yet, but it could. I wouldn't want anything to be held up for lack of info.
The Gal wanted to give me some information about my insurance benefits. She said she needed to verify that I was indeed the person she was calling. She rattled off my birth month and day, and asked me to provide the year. This did not sit well with Mrs. HM, who is a suspicious sort by nature.
"Are you just going to try and sell me something? Because I don't want it. I usually just don't take these calls when I know it's from My Insurance."
"Ma'am, I can't tell you anything unless I verify your identity. Because this call is being recorded."
"I'm sorry. I don't want to provide that information. It's nothing personal."
"I am only trying to do my job, Ma'am."
"Like I said. This has nothing to do with you. I just don't want to discuss any programs provided by my insurance. It makes me wish I had never answered the call."
"All right, Ma'am. Thank you for being a loyal customer. Have a nice evening."
"I wish you a nice evening as well. Goodbye."
For a few minutes there, I felt bad. I thought The Gal was about to cry. I was not rude to her. Just gave my opinion. I used to get four or five calls a day from My Insurance, coming from different numbers, until I blocked them. They'd leave a voice mail that they wanted to discuss benefits available. NO! I don't want my drugs delivered by mail, because my mail is a mile away from the Mansion, where anybody can stop along the road and take it. I do not want to join the Silver Sneakers program. I can barely walk, so I sure don't want to accidentally get some exercise!
Anyhoo... I won't be answering unknown numbers for a while. They can leave a message, and I'll get back to them. I don't need the guilt.
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