In the continuing saga of Mrs. HM's irreplaceable knee...
I called the Wound Care Center on Friday to make my own appointment, as my NP's nurse had suggested through our YourChart communication regarding my lack of a call from them to make an appointment as my NP had informed me they would. Did you follow that? It's the easiest part of this snafu-filled adventure!
I called at 10:30. I figured they'd had time to get the day started, and it was not yet time for lunch. I got an automated system. I pressed "1" to schedule an appointment. I got voicemail. I left my name and a BRIEF reason for my call: to make an appointment as referred by my primary physician NP, concerning lymphedema treatment.
By 1:30, I figured I wouldn't hear anything until Monday. Maybe they didn't read messages in the afternoon. I called again. I got a PERSON!
Person recognized my name, and apologized for not calling me back, as the day had been CRAZY. She asked if I had an open wound.
"No. I DID nine days ago, an oozing spot that might be psoriasis, but it has since healed. That was not the reason for the referral. It was the redness in my other leg that he thinks is lymphedema."
Silence. Then...
"Oh. We don't handle that here. That's our Physical Therapy department. A lot of primaries refer people to us for lymphedema. I don't know why, because that is handled by Physical Therapy. I don't see anything in your chart..."
"The nurse for my NP said I should call you to make an appointment. She said she could see the referral in my file."
"Oh. I will contact your NP. And then call Physical Therapy about an appointment."
"So you are saying that somebody from Physical Therapy will call me to make an appointment?"
"Yes. They will call you."
It is now 9:02 p.m. on Friday. Nobody has called me. I wonder how long I should wait on that call before contacting SOMEBODY again. You know. Without being labeled as DIFFICULT.
The Universe should not be making me jump through so many hoops. I have a bad knee, you know.
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