I was back home from my NP appointment Thursday afternoon, waiting for a text that my prescriptions were ready before I went back to town. The text came in 1:53. It said that ONE prescription was ready. Well. That would not do. I was supposed to have two. Sometimes that automated system makes a mistake, and sometimes they are waiting for a drug to come in the next day. So I called before I left for town at 3:30 to be sure, before parking T-Hoe in line at the drive-thru of my pharmacy.
The lady said there was only one prescription, the levothyroxine. That they could not fill the Toprol XL 25mg. First she said because it was too soon, since I'd just gotten a refill on the Toprol XL two weeks ago. Yes. But I pointed out that was the 50mg, and my NP had changed the prescription to 25mg. That it was a DIFFERENT prescription, and that such a drug can't be cut in half.
THEN she said they couldn't get Toprol at all. In any strength. They couldn't get it from their supplier. I said that was odd, because I'd gotten it from them for many years, and in fact, I'd gotten it ONLY TWO WEEKS AGO. Still, she said it was not available. I said I would call my doctor (NP) and see what to do. That I'd wait to come later for my levothyroxine.
By this time, I needed to get to town, because Farmer H would be getting home and want supper. Besides, it would be hard to get a response from the clinic in that short time period, since they close at 5:00. I decided I'd call them first thing on Friday morning.
FRIDAY
I called the clinic at 8:15. I got a very pleasant gal who listened to my tale, and said she'd check with my NP, and call me back. That call came at 3:53, when I'd just gotten back from town. She said that NP suggested I try another pharmacy, so I said Farmer H's pharmacy, which is also in town. She said they'd send it there, but they would need to know if I couldn't get it, and they would be leaving at 5:00. I told her I didn't think I would be going back to town, so I wouldn't know, but that I'd call Monday if I couldn't get it.
Farmer H said they were open until 6:00, so I tried to call, but of course could only get a recording asking for my prescription number (which of course I didn't have) or my phone number (which of course they didn't have a record of, because it's not my pharmacy). The recording kept saying they didn't have that phone number. And cutting me off. No option to talk to a person.
Farmer H said he'd send a text to his woman there! He has her phone number. He asked if they could fill a Toprol XL prescription for me. His woman didn't see the text until after 8:00, and sent him a response the next morning that she didn't know, because she was home.
SATURDAY
I planned to go by Farmer H's pharmacy to see if they had my prescription for Toprol XL 25mg. Since I'd rather not stand in line inside, or deal with it through glass at the drive-thru, I tried calling again. When that recording kept asking for the prescription number and phone number, I said I didn't have the number. And it gave me a REAL PERSON at the local store!
She was quite gruff, but very nice. Kind of like my grandma. Polite, but no-nonsense. She said that yes, they had a prescription sent in for me, but that they don't carry Toprol. That it would have to be filled off-site. And that if I couldn't get it at my pharmacy, it was probably due to a manufacturer hold, and no one would be able to get it. She said if I found somebody to fill it, she would gladly transfer my prescription there.
THEN I drove over to MY pharmacy, to ask if they had the generic version, the metoprolol XL 25mg. I figured there was no reason to ask my NP to try that if they didn't have the generic, either. In that case he'd have to prescribe something else.
Such a simple question to ask, yet I was drawn into a "Who's On First?" routine at the drive-thru window. An old gal gave me my levothyroxine. In the routine manner, she asked if I had any questions for the pharmacist as she was ringing it up.
"Yes. But it's about my other prescription. I'll ask when we get done with this."
Old Gal asked me twice more if I had any questions for the pharmacist. YES! I asked, "Do you have the generic, metoprolol extended-release in 25mg?" She said, "That's the generic." YES! She turned to ask the pharmacist, whom I could see a few feet away behind the tall counter.
[I must add here that I use this pharmacy because the pharmacist was an older brother of two of my students. He's such a nice guy. When I was released from my Unfortunate HospitVALzation, he drove across town to get the rest of a prescription I needed that they didn't have enough of. But I haven't seen him at the pharmacy for several weeks now. I don't know if it's the hours, or if he moved on.
Anyhoo... THIS pharmacist was a hateful witchy woman who acted like she had her broomstick rammed up her rumpus. So cranky. I've heard her talking in there before, through the drive-thru.]
Witchy Pharmacist said she hadn't heard a thing. So Old Gal repeated my question. Witchy Pharmacist started ranting that they CAN'T GET TOPROL. That my doctor had called to question her about it on Friday. And that the last she heard, I was supposed to call my doctor. She ranted a bit more, but never answered whether they have the generic, metoprolol XL 25mg. I kept trying to explain again to Old Gal. Who kept repeating that Toprol is the brand name.
"I KNOW THAT! All I want to know is: Do you have metoprolol XL 25mg?"
Old Gal asked Witchy Pharmacist. Who huffed that yes, they have metoprolol XL 25mg. But added that I would need to call my doctor. Well, of course I would. On Monday, when his office was open. It's not like I was expecting her to hand me a prescription for the metoprolol right then and there. I just wanted to know if they had it, before I called NP.
As you can see, this quest to pick up my medicine was not going well. But there's more...