Remember two days ago, when I told you how Farmer H became incensed when the secretary at a doctor's office told him his appointment had been canceled because he was 15 minutes late? C'mon! You know you do. Or just scroll down to that post to jog your memory.
WELL! Today Farmer H got a letter in the mail. I haven't showed it to him yet. He just got back after driving 10 hours from Oklahoma. It can wait another day. No need to elevate his blood pressure before bedtime.
Dear Mr. Hillbilly,
You were scheduled for an appointment with us on 6-29-16, but failed to let us know that you could not come in. Our patients are very important to us, but we require that they notify us if unable to keep their appointments. Each appointment slot is valuable, as we see many patients in one day. In the future, if you must reschedule, please remember to contact our office at ZZZ XXX YYYY at least 24 hours prior to your appointment time.
Thank you for your time, and we hope to see you again very soon.
Unpronouceable Manyconsonanted Surname, MD
This is not going to go over well with Farmer H. Imagine if we, as patients, dared to send a letter like this to our doctors every time they kept us waiting in the WAITING room. You know there must be something wrong if they have to give it a name like that. It's not the CALL YOU IN AT YOUR APPOINTMENT TIME room.
Dear Dr. Unpronouceable Manyconsonanted Surname,
scheduled for an appointment with you on 6-29-16, and showed up 15 minutes early to sign in. My health is very important to me,
but I require that you notify me if unable to keep up with your appointments. My time is valuable, as I must (take time off from work, arrange for child care, drive 45 miles, find someone to sit with my elderly mother, pick up my son from school).
In the future, if you are unable to stay on schedule due to overbooking to chase the almighty dollar, please remember to contact me at ZZZ XXX YYYY at least 24 hours prior to my appointment time.
Thank you for your time, and I hope to see you again very soon.
Farmer H Hillbilly.
Yeah. That would make a point, don't you think?