Farmer H goes to the doctor for a shot every week. He takes the medicine, they just poke him with it. On our last insurance(s), this didn't cost us anything. Since Farmer H retired and dropped his plan, it costs $6. No big deal. Sometimes there's a snafu with the billing, and Farmer H's doctor office sends us a bill for several at a time. Again, no big deal. Farmer H usually pays them the next time he's in the office.
Last Friday, Farmer H was at the doctor when I opened the mail. We had a letter from his old insurance, stating they wouldn't pay, because charges were submitted after the plan had ended. Huh. That's unusual. Why are charges being submitted to a plan we haven't had for over a year? I looked closer at the itemized charges, and they were for Farmer H's routine blood test that he has every six months. The charges totaled just over $600. The insurance letter of course said that we were responsible for the charges.
I sent Farmer H a text, hoping to catch him before he left the office, so he could ask if they had submitted the blood test to the wrong insurance. They told him that was odd. Like they didn't believe what he was telling them. He showed them my text. His nurse practitioner called the lab, and verified that charges were submitted to our current insurance. Farmer H said he'd bring in the letter on Monday, so they could see for themselves.
On Monday, the receptionist took a copy of the letter, and said she'd see what was going on, and tell him on Friday. She also commented that the lab had sent HER bill to the wrong insurance, too. Farmer H added that he wasn't going to pay those charges, and the receptionist assured him that they would get it worked out.
Here's the thing. There's either a colossal breach of confidentiality here, or the lab is submitting to the wrong insurance and not admitting to it. The old insurance has no business knowing what medical procedures Farmer H has now. Their rights to that ended when their coverage ended.
Something is fishy here.